Helpful Links:

http://whatis.techtarget.com/

http://www.ask.com/

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

http://elearning.uws.edu.au

http://www.searchcrm.com/

http://www.youtube.com/watch?v=6gmP4nk0EOE

http://www.youtube.com/watch?v=-4CV05HyAbM&feature=channel

http://www.nathan.com/thoughts/unified/index.html